SnapDesk for Hospitality
Simple and Affordable Guest Communication Platform
SnapDesk transforms hotel guest services by enabling SMS (text-messaging), email, and room communication between guests and front desk staff.
The result? Happier guests, smoother operations, and a streamlined messaging experience tuned for hospitality businesses.
Amazing Hospitality through Superior Communication
Guests communicate directly with your team using their own cell phone. The conversation start with a message sent from the SnapDesk dashboard welcoming the guest and providing instructions, room assignment, or door access codes. Guests simply reply directly to the message to correspond – no app downloads necessary.
Hotels like yours are successfully using SnapDesk to send:
- Pre-Stay Communications
- Arrival Welcome Messages
- Turn-Down Inquiries
- Departure Instruction Reminders
- Customer Rating/Review Prompts
Send messages to one or more guests
Guests communicate through SMS or Email
Staff communicate through the dashboard
Service at the Point of Need
SnapDesk also enables communication at the point of need using smart in-room signage. Guests simply scan the QR-code with their phone, choose a topic, provide notes, and initiate the service request and conversation with the front desk. The message is automatically assigned to the correct room and the front-desk is instantly alerted of the message on their dashboard, via SMS, via email, and/or through our unique IoT smart switch solution. If a conversation is needed, the conversation continues with the guest through SMS or email. The experience is lightening fast and loved by both guests and staff.
You have full control of your branding, quick-selection options and communication settings.
Guests Scan/Tap the
In-Room Sign
Select/Enter
and Submit
Staff Review and Respond to Requests
Communicate
via SMS
A Modern and Efficient way to deliver that “Extra Pillow”
With all SnapDesk communication, there’s no hold time, and every request reaches the right staff member without delay, even if they’re away from the front desk. Guests greatly prefer to use their own devices, and are enabled to communicate with the front desk even when they are away from their rooms.
KEY FEATURES
“Service in a Snap”
OUTBOUND SMS AND EMAIL COMMUNICATION
Initiate messages to guests using their US/Canada based mobile phone number or email address.
SEND MESSAGES
TO MANY GUESTS
Efficiently message your arrivals or stay-overs with our sending tools.
IN-ROOM GUEST
SERVICE MENUS
Show guests you care about hospitality with an in-room SnapDesk sign. Prompt them with common guest requests.
Never Miss a Guest Message
We get it – front desk staff are busy helping guests in the real world. SnapDesk is designed to ensure that a guest message is never missed. Whenever a message is received, SnapDesk can alert your staff through one or all of the following methods:
Live Dashboard Updates
The SnapDesk dashboard is the command center for all guest communication. Any new messages will automatically appear and play an audible “chime” sound. Easily view which rooms have new and active conversations
SMS Alert
Never miss a message even when you are away from the front-desk. SnapDesk can send one or more staff members an SMS alert whenever a message is received.
Email Alert
SnapDesk can send an email notification to your front-desk email inbox. Using Zapier, Microsoft Power Automate or other workflow tools, you can easily trigger advanced custom workflows.
Smart Switch
Our unique Smart Switch is an outlet that will turn on whenever a new message is received. Plug in a nightlight, fan, or even a disco ball. When a message is received, the plugged in device will activate.
Why choose SnapDesk?
Deliver Amazing Hospitality with Superior Communication
SnapDesk powers hotels to be modern and proactive with their guest communications. Easily engage with guests before they arrive, during their stay, and after their departure.
Guests Prefer Their Own Devices
Today’s guests would rather use their own smartphone to interact with hotel staff. SnapDesk makes this effortless—guests can communicate and request services through their device without downloading apps.
Answering Calls is Inefficient for Guests and Staff
In-room phones often leave guests waiting on hold and require staff to be available to answer calls.
With SnapDesk, no staff member needs to be immediately available. Guests don’t have to wait on hold just to ask for an additional pillow or fresh towels. Guest needs are routed directly to the right staff member without interruptions or hold times.
Affordable Pricing
SnapDesk provides superior hospitality-centric features for less than a generic web-based text messaging solution.
Pricing is based on the number of rooms and your messaging volumes.
Take advantage of early adopter pricing.
| Pricing | |
|---|---|
| Cost Per Room | $3/month (annual commitment) |
| Smart Outlet (optional) | $100 set-up / $5/month |
| Room Signs* | $5 to $20 each + $100 design fee |
* Room signs may be self-produced, but we offer design and manufacturing services – inquire for a specific quote.
