SnapDesk: a modern guest service platform
SnapDesk transforms hotel guest services by replacing outdated in-room phones with a tool that guests already know, love and prefer: their own smartphones.
Guests use their own devices to communicate directly with your team – whether they need extra pillows, have a plumbing problem, or simply need some ice. There’s no hold time, and every request reaches the right staff member without delay, even if they’re away from the front desk.
The result? Happier guests, smoother operations, and huge savings vs costly phone systems.
A Modern and Efficient way to deliver that “Extra Pillow”
Guests use their own devices to communicate directly with your team. They start by scanning/tapping an in-room sign. There’s no hold time, and every request reaches the right staff member without delay, even if they’re away from the front desk. Staff review and respond to requests from an easy to use dashboard. Guests communicate with staff by simply replying to SMS notifications.
Scans/Taps the
In-Room Sign
Select/Enter
and Submit
Review and Respond to Requests
Communicate
via SMS
Why choose SnapDesk?
Guests Prefer Their Own Devices
Today’s guests find in-room phones outdated and inconvenient and would rather use their own smartphone to interact with hotel staff. SnapDesk makes this effortless—guests can request services via their device without downloading apps.
Cut Costs on Telephones
In-room phones are expensive to install and maintain, requiring wiring, handsets, server equipment, and ongoing service costs. SnapDesk replaces them with affordable in-room signs and a low-cost service, significantly reducing expenses while keeping communication easy.
Answering Calls is Inefficient for Guests and Staff
In-room phones often leave guests waiting on hold and require staff to be available to answer calls.
With SnapDesk, no staff member needs to be immediately available. Guests don’t have to wait on hold just to ask for an additional pillow or fresh towels. Guest needs are routed directly to the right staff member without interruptions or hold times.
Recruiting locations to test our preview product
SnapDesk is looking for hotel/motel operators who want to collaborate with us in testing our new communication solution.
As a thank-you for partnering with us, we’re happy to offer very aggressive early adopter pricing and at-cost materials if you choose to continue using SnapDesk after we fully launch the solution. This is our way of saying thanks for helping us shape SnapDesk into the best tool it can be.
Contact us at info@getsnapdesk.com if you are interested.
Are you ready to say “Goodbye” to the room phone?
Pilot Program Expectations
- We set SnapDesk up in 10-20 rooms—at no cost to you.
- We provide all the materials, design, training, and setup, so it’s easy to get started.
- In return, we’d love your honest feedback about how SnapDesk works for your team and guests.
